TechLiquidators FAQs

Calls to our Customer Care Team may result in longer than usual wait times. For faster service, please contact us via email at techliquidators@optoro.com

By Email - techliquidators@optoro.com

We aim to respond to all emails within 3-5 business days.

By Phone - 1-888-803-7768

Mon-Fri: 11am-3pm ET

Phone hours may be temporarily subject to change.

By Chat

Mon-Fri: 10am-6pm ET

Chat hours may be temporarily subject to change.

If you are an existing customer, you will need to complete a few steps before being able to purchase on the new TechLiquidators site:

1) In order to access your account on the new site, reset your current password here.

2) Login with your new password here, then follow the prompts on the site to confirm your email address.

3) Review your shipping & billing addresses to make sure the information is correct. You will find this information under Account Settings.

4) Re-add your payment information to your existing account. Note: for those paying by wire transfer, after you’ve checked out, you will receive an invoice via email from Accounting with instructions on how to send your payment. Wire payments sent using legacy TechLiquidators process cannot be applied to new orders.

5) If you have valid resale certificate(s) on file, please submit your valid resale certificate to techliquidators@optoro.com.

To access your account from the legacy TechLiquidators site, please visit Legacy TechLiquidators

If you're having an issue with an order placed on our legacy site, please contact our legacy Customer Care email at tl_support@bestbuy.com

New TechLiquidators accounts are manually reviewed before users are permitted to place a bid. This is to ensure a fair and secure bidding environment for all users on the TechLiquidators platform.

Please follow emailed instructions to confirm your email address promptly after account creation. Additionally, as of July 2023, the TechLiquidators team is reviewing new accounts for the following criteria prior to approving bidding privileges: - First and Last Name - Valid Billing Address in the ‘My Profile’ section - Valid Shipping Address in the ‘My Profile’ section - Valid ‘Tax Exempt’ documents provided to techliquidators@optoro.com.

Once an account has been reviewed and approved, a notification will be delivered via email to the address used to create the account. Please check that emails from techliquidators@optoro.com are not directed to spam.

To ensure a fair and secure bidding environment for all users, the TechLiquidators team manually reviews each new account. Therefore, it can take 2-3 business days after all requested information has been received for your account to be reviewed.

If it has been over 3 business days since you created your account, please confirm that you have provided your full name, shipping address, and billing address on your profile and provided a copy of your resale certificate to techliquidators@optoro.com. If all information has been provided, the TechLiquidators team may have concerns about the validity of your account information. Please reach out to our support team at techliquidators@optoro.com with questions or concerns.

Your bidding privileges may have been revoked due to violations of the TechLiquidators Terms of Purchase. This means that you will no longer be able to place bids on any further auctions. We want to assure you that any change to bidding privileges has been done to ensure a fair and secure bidding environment for all our users. Please reach out to our support team at techliquidators@optoro.com with questions or concerns.

Our goal is to provide competitive pricing on all available inventory. We don’t currently negotiate pricing with individual customers. However, we are confident that when you’re buying from us, you’re getting a great deal.

You do not need to register to browse the site. However, in order to buy from us, you must create an account. This will also allow you to easily access past orders and pay for merchandise in the future.

Please go to the account creation page to get started. We promise it’s a quick and easy process.

Yes, any business can buy from TechLiquidators as long as you ship to a US-based shipping address (excluding Alaska, Hawaii, and Puerto Rico). If you plan to export items, you are responsible for ensuring they are eligible for export and that you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the United States. In such cases we will indicate any restrictions in the listing.

As of July 2023, valid resale certification is required to bid on TechLiquidators for new users. Please email a copy of all resale certificates to techliquidators@optoro.com as part of creating your account and allow 1 business day for your resale status to be confirmed. You will receive an email once your certificate has been approved and filed.

We accept wire transfer, most major credit cards, PayPal, and PayPal Credit (formerly Bill Me Later). Credit Card payments are currently limited to orders under $25,000. For orders over this threshold, we recommend wire transfer.

Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

To access your account from the legacy TechLiquidators site, please visit legacy.techliquidators.com

New inventory is listed daily.

Simply select your inventory preferences on your account page and opt in to receive inventory notifications whenever new lots arrive. Choose as many preferred conditions, categories, and lot sizes as you like. You can update your preferences and opt in or out of notifications at any time.

When inventory that matches your preferred conditions, categories, and lot sizes is listed, you will receive up to 1 email per day.

TechLiquidators' merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

New items can include overstock, excess, closeout merchandise, and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.

Like New items can show signs of light use, and the main component has passed basic functionality tests which include: Wi-Fi, Bluetooth, camera (front and default), video, USB, battery charge, screens, buttons, microphones, and speakers. Accessories, cords, remotes/controllers, removable components, chargers, and manuals may not be included. Original packaging is not guaranteed.

Uninspected Returns items have not been tested and contain varying degrees of cosmetic wear. These items may be functional or non-functional. Accessories, cords, remotes/controllers, removable components, batteries, chargers, and manuals may not be included. Sets may be incomplete. Original packaging is not guaranteed.

Used & Working items contain varying degrees of cosmetic wear. The main component has passed basic functionality tests which include: Wi-Fi, Bluetooth, camera (front and default), video, USB, battery charge, screens, buttons, microphones, and speakers. Accessories, cords, remotes/controllers, removable components, batteries, chargers, and manuals may not be included. Sets may be incomplete. Original packaging is not guaranteed.

Salvage items are not functional and usually can only be used for parts. Items contain varying degrees of cosmetic wear. Accessories, cords, remotes/controllers, removable components, batteries, chargers, and manuals may not be included. Sets may be incomplete. Original packaging is not guaranteed.

Original Retail represents the estimated listed price when the product was first released to market. Original Retail prices are provided for your reference and may not always represent prevailing offers in current marketplaces. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments.

Total original retail represents the unit estimated original retail value multiplied by unit quantity.

Pallets measure approximately 48”x40”x42”. Pallets may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases are smaller boxes that are easier to handle. Sorted by condition and category.

Pallets are shipped via a third-party freight carrier. Once your order ships, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases below 85lbs will arrive via ground shipping. Cases above will ship also ship via a third-party freight carrier. We are able to ship to residential addresses for your convenience.

We will ship to any street or mailing address in the contiguous United States.

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

Most orders ship within 2-3 business days following order confirmation and payment.

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.

To view a listing's freight shipping costs, find a pallet listing you are interested in and go to its detail page. If you’ve already inputted your address, the listing's shipping cost will appear in the cost breakdown. If not, click on the listing and enter your address next to the pallet's price to receive shipping rates for your location.

If you receive your order and there is a greater than 10% discrepancy with the condition, quantity, or combination therein – you have a period of 7 days from the time that you receive your order to supply us with the following information in order to file a claim for credit: - Manifest, in XLS/XLSX format, detailing the condition issues or shortages for each line item. - For shortage claims, a signed copy of the Bill of Lading / Delivery Receipt, showing notation for any issues with packaging, or if the carton count is short from the delivery. - For condition claims, photos detailing the issues with the condition of the product.

The above must be submitted to us by email. All documentation must be received within 7 days of delivery.

For issues with shipping shortages, or shipping claims, you should take photos of all shipments upon their delivery, so the packaging material and condition that the product arrived in can be documented. Failure to do so may impact your ability to be refunded for shipping issues.

The starting bid value is the amount we set as the minimum amount that we will accept to bid on the listing. If you try and bid less than the minimum, the system will ask you if you want to increase your bid to the minimum amount.

When you bid on an auction, the ""maximum bid"" you enter is the maximum amount you're willing to spend on that lot. Your maximum bid is always kept confidential from other bidders.

Once you enter your maximum bid, our automatic bidding process will monitor bids placed by other buys and bid in specific increments on your behalf each time a new bid is placed. If your maximum bid amount is reached and you are outbid by another buyer, you will be alerted that you have been outbid.

If someone outbids the highest bidder within the last 2 minutes of the auction end time, the bidding time will automatically extend by 5 minutes. This feature, known as "popcorn bidding" will help all of our bidders get a fair opportunity to place their highest bids without worrying about auction 'sniping'.

During the automatic bidding process, bids will be placed on your behalf in specific increments depending on the current price of the lot. Increments per each price range can be seen in the table below.

You will receive an email from TechLiquidators notifying you of the status of your bids. Alternatively, you can check your My Bids page to stay up-to-date on all of your bids.

Yes, you may bid on as many lots as you'd like, and update maximum bid prices on each lot accordingly.

If two customers place the same maximum bid, whoever placed the max bid first is the current highest bidder. The other bidder will be notified they have been outbid and will be given the opportunity to place a new max bid, so long as the auction is still running.

If you are outbid, you can place a new max bid by visiting your My Bids page and clicking through to that specific lot's page. There, you will be given the option to place a new max bid amount.

Nope! We keep all bids completely confidential, including your own. You'll only be able to see if you've been outbid by another customer.

No, once you place a bid, you are obligated to complete the auction process, including purchasing the lot, should you win it.

If no one bids on a lot, that lot will be relisted in a new auction.

If you win an auction, you will be notified via email that your lot is now available for purchase. The winning lot will automatically be placed into your current TechLiquidators cart.

Yes. When you place a max bid, you are asked to opt in to a binding agreement to purchase that lot should you win it.

If your payment method is declined, try switching payment methods to a new card. Please be aware that credit card payments are currently limited to a $25,000 maximum. If your shopping cart is over $25,000, please select wire transfer.